6:30AM - 7:45AM          Breakfast for All Hotel Guests in the Lobby on Their Own

Sponsored By:

8:00AM - 8:45AM          Welcome & Group Presentation

9:00AM - 11:15AM        2020 MBC Software Symposium

Mark your calendars now for the 2020 MBC Software Symposium! This symposium will feature knowledge and insights from users of industry POS software titans PostalMate® and ShipRite™, as well as our newest candidate to the software platform, ShipSafe®. This town hall style symposium we will be moderated as we explore each software a little more in-depth.

11:30AM - 12:30PM      Lunch & Group Presentation

Sponsored By:

12:45PM - 3:00PM        2020 MBC Software Symposium

Mark your calendars now for the 2020 MBC Software Symposium! This symposium will feature knowledge and insights from users of industry POS software titans PostalMate® and ShipRite™, as well as our newest candidate to the software platform, ShipSafe®. This town hall style symposium we will be moderated as we explore each software a little more in-depth.

4:00PM - 5:15PM           FedEx Ground Operations Tour

Have you ever wondered what happens to a package when it leaves your store? Where does go and how do so many packages get processed in one night? This is your opportunity to find out! We’ll be taking an exclusive behind-the-scenes tour of a local FedEx Ground facility to learn what happens in the transportation hubs. Representatives will guide us through the expansive facility and show us a small part of getting shipments from Point A to B. We’ll also hear some impressive statistics on how many shipments are processed in a single day. This unique tour is one you won’t want to miss! Be sure to wear your walking shoes!

6:00PM - 7:00PM          Dinner & Group Presentation

Sponsored By:

7:00PM - 9:45PM          The Mail Box Store & Woodcrest Printing Tour

We will leave on an epic adventure that will include stops at Eliot and Kimberly’s Illinois store locations, including their brand new O’Fallon location and their state of the art print production facility.

6:30AM - 8:00AM           Breakfast for all Hotel Guests in the Lobby on Their Own

8:00AM - 8:45AM           Group Presentation

Sponsored By:

9:00AM - 11:30AM

Sponsored By:

Packing 1

Whether you’re new to the industry or a many-year veteran, this introduction to basic packing course will introduce you to the complete distribution environment. We’ll discuss and investigate environmental hazards, different levels of fragility, techniques to protect and package, and other issues that might arise in the small package shipping environment. We will also discuss a wide range of packaging materials, tools, and a step-by-step process on evaluating the item before we pack it.

Marty Johnson

Director of Communication

AMBC

Shipping 1

This course will work to cover many aspects of basic domestic shipping. We will briefly talk about the carriers’ histories and how they developed over the years. We’ll talk about items to be aware of when you are shipping irregular packages and large packages, and what liability you and the carriers have on the packages shipped. Other topics reviewed will include restricted and prohibited items, signature terminology and what they all mean, maximum size and weight limits, and what to do when the inevitable claim happens.

Shawn Fitzpatrick

Supervisor, Customer

Service Representative

Eagle Express Mail LLC

Mailbox Rental 1 & 2: Commercial Mail Receiving Agent (CMRA)

Knowledge of security, compliance, enforcement, and mail processing is a must to operate as a successful CMRA location. In this in-depth course, we will discuss topics including how to become a CMRA, aviation security, customer standards and contracts, owner/manager requirements, and the Postal Service requirements.

The latter part of this course will cover important aspects of how to set up, market, sell, and manage mail receiving services (mailbox rentals). We will also explore the future options for

digital mailbox rental and completely virtual options and services we can offer.

Barry Pfeiffer

Director of Store Operations

Eagle Express Mail LLC

Progressive Vision Track Seminar - Do You Look Good Online?

Spend the afternoon with experts from the major social media companies as they give us an inside scoop as to what makes you stand out in searches, what makes your profile pop, and what tips and tricks you can use to boost your online image.

  • 1:30pm - 3:25pm: Learn the Basics, Managing Your Current Listings and Getting the Most Out of Each Platform - Sponsored by and presented by Facebook, Instagram, Yelp, and Google My Business

  • 3:30pm - 4:00pm: How Do You Tie All of Your Social Media Together for Success? - Sponsored and presented by Prosperous Internet Marketing

11:45PM - 12:45PM

Sponsored By:

Lunch & Group Presentation

Barry Pfeiffer

Director of Store Operations

Eagle Express Mail LLC

1:00PM - 3:30PM           Packing 1

Whether you’re new to the industry or a many-year veteran, this introduction to basic packing course will introduce you to the complete distribution environment. We’ll discuss and investigate environmental hazards, different levels of fragility, techniques to protect and package, and other issues that might arise in the small package shipping environment. We will also discuss a wide range of packaging materials, tools, and a step-by-step process on evaluating the item before we pack it.

Shipping 1

This course will work to cover many aspects of basic domestic shipping. We will briefly talk about the carriers’ histories and how they developed over the years. We’ll talk about items to be aware of when you are shipping irregular packages and large packages, and what liability you and the carriers have on the packages shipped. Other topics reviewed will include restricted and prohibited items, signature terminology and what they all mean, maximum size and weight limits, and what to do when the inevitable claim happens.

Shawn Fitzpatrick

Supervisor, Customer

Service Representative

Eagle Express Mail LLC

Sponsored By:

Progressive Vision Track Seminar - Protecting Your Assets

We are all in business to make money, but are you really protecting your assets from the "what if?" Come find out how you are probably not covered for the unexpected and what you should do to protect yourself.

 

  • 9:00am - 9:25am: Reviewing Your Insurance Policy and What You Should Look For - Sponsored by State Farm and presented by Tom Lane and Garett Braun

  • 9:30am - 9:55am: Legal Pitfalls of a Small Business - Sponsored and presented by Siva Business & Legal

  • 10:00am - 10:25am: Are Your Computers Really Protected? - Sponsored and presented by PC Matic

  • 10:30am - 10:55am: How to Avoid Being a Target for Notary Scams - Sponsored and presented by National Notary Association

  • 11:00am - 11:45am: Mishaps Happen, Protect Yourself and Your Employees- Sponsored by Colonial Life and Presented by Alex Alvarado

4:15PM - 5:45PM           Anheuser-Busch Tour

There is no other brewery experience in the world quite like an Anheuser-Busch brewery tour. From the historic architecture of the St. Louis brewery to the latest brewing technology used at their other locations, each of Anheuser-Busch’s tour centers has a captivating story to tell. As you walk through the halls of the brewery, all your senses will be engaged while you discover what it takes to brew some of America's most popular beers. You will also learn about Budweiser’s signature 7-Step Brewing Process that was created and perfected more than 100 years ago to brew the most consistent, quality beer.

7:00PM - 8:30PM           Dinner & Key Note with Bob Ramsey

Bob Ramsey believes in people. He believes that people can change, and when skillfully motivated, they canachieve remarkable things. He teaches leaders—from corporate executives on down—how to get the very best from their team members. Over the past two decades, Bob Ramsey has presented these strategies to clients such as Adobe, Merck, Spectrum Brands, and Bristol-Myers Squibb. His book, The Leadership Push, provides a blueprint for leaders to translate these motivational strategies into action. He regularly hosts public workshops to explain these ideas, and spends time coaching business leaders through their workplace problems. In addition to his work in the business sector, Bob Ramsey is an avid gardener, an amateur sailor, and a full-time grandpa.
For more info, check out BobRamseySeminars.com

Bob Ramsey

keynote speaker, author and leadership coach

Sponsored By:

8:45PM - 10:00PM         Employee Event & Owner Social

It’s time to get social! We’ll have a special event just for employees and another just for owners, giving each a chance for peers to bond and grow together. Make sure to wear your party pants, because we’re going to have fun!

7:00AM - 8:00AM           Breakfast for all Hotel Guests in the Lobby on Their Own

Sponsored By:

8:00AM - 8:45AM           Group Presentation

9:00AM - 11:30PM         Packing 2

This course will be a continuation of our basic packing principals and lessons. In this course, we will talk about specialty techniques like picture packing, suspension packing, packing large items, packing unusually sized or weighted items, and building custom boxes. We will also discuss the specific hazards that can happen in the shipping environment to these types of packages and specials ways we can make cartons to hold these types of items.

Packing 1 is a prerequisite for Packing 2. Please make sure you're enrolled in both classes at this event, or have already completed and been certified in Packing 1 at a previous event.

Marty Johnson

Director of Communication

AMBC

Shipping 2

Sponsored By:

Kimberly Deters

Director of Development & Support

Eagle Express Mail LLC

Let’s go global! In this course, we’ll discuss the general guidelines for shipping internationally in today’s world marketplace. We’ll dive into the services and restrictions for each carrier, how to properly label your packages for the international shipping environment, and what documents you will need for each level of service and type of commodities. We will also explore APO/FPO shipping, NAFTA, shipper’s export declaration (SED), countries you can’t ship to, and other basic regulations that you must know to have success with international shipping.

Shipping 1 is a prerequisite for Shipping 2. Please make sure you're enrolled in both classes at this event, or have already completed and been certified in Shipping 1 at a previous event.

Progressive Vision Track Seminar - What's Your 2020 Vision?

Are you using your current equipment and vendors to their full potential? Do you have a plan to get you into the next decade? In this section we will explore current and new vendors that have products and services that could help us today and well into the future.

  • 9:30am - 9:55am: Did You Know Your Machine Will do This? - Sponsored and presented by Jackson Marking Products

  • 10:00am - 10:25am: Smart Lockers - Sponsored and presented by ShipRite Software

  • 10:30am - 11:30am: Retail: Diversify or Die - Presented by Michele Zajac & Seema Mojawalla

  • 11:35am - 12:15am: Substrates and Sublimation - Sponsored and presented by JDS Industries

11:45PM - 12:45PM       Lunch & Group Presentation

Sponsored By:

1:00PM - 3:30PM           Packing 2

This course will be a continuation of our basic packing principals and lessons. In this course, we will talk about specialty techniques like picture packing, suspension packing, packing large items, packing unusually sized or weighted items, and building custom boxes. We will also discuss the specific hazards that can happen in the shipping environment to these types of packages and specials ways we can make cartons to hold these types of items.

Packing 1 is a prerequisite for Packing 2. Please make sure you're enrolled in both classes at this event, or have already completed and been certified in Packing 1 at a previous event.

Marty Johnson

Director of Communication

AMBC

Shipping 2

Let’s go global! In this course, we’ll discuss the general guidelines for shipping internationally in today’s world marketplace. We’ll dive into the services and restrictions for each carrier, how to properly label your packages for the international shipping environment, and what documents you will need for each level of service and type of commodities. We will also explore APO/FPO shipping, NAFTA, shipper’s export declaration (SED), countries you can’t ship to, and other basic regulations that you must know to have success with international shipping.

Shipping 1 is a prerequisite for Shipping 2. Please make sure you're enrolled in both classes at this event, or have already completed and been certified in Shipping 1 at a previous event.

Kimberly Deters

Director of Development & Support

Eagle Express Mail LLC

Sponsored By:

Mailbox Rental 1 & 2: Commercial Mail Receiving Agent (CMRA)

Knowledge of security, compliance, enforcement, and mail processing is a must to operate as a successful CMRA location. In this in-depth course, we will discuss topics including how to become a CMRA, aviation security, customer standards and contracts, owner/manager requirements, and the Postal Service requirements.

The latter part of this course will cover important aspects of how to set up, market, sell, and manage mail receiving services (mailbox rentals). We will also explore the future options for

digital mailbox rental and completely virtual options and services we can offer.

Barry Pfeiffer

Director of Store Operations

Eagle Express Mail LLC

Progressive Vision Track Seminar - Benefit from Your Benefits

Are you going to let another calendar year go by without using all of the benefits you already have at your fingertips? Come find out what these benefits are, discover what you may be overlooking, and maximise the dollars you're already spending.

  • 2:00pm - 2:45pm: Employee Hiring, Retention & Engagement - Sponsored by Indeed and When I Work Presented by Lisa Blanton and Fahim Mojawalla

  • 2:50pm - 3:15pm: More Than a Copier - Sponsored and presented by Kevin Keating of Pacific Office Automation

  • 3:20pm - 3:45pm: We're More than Office Supplies - Sponsored and presented by Staples

  • 3:50pm - 4:15pm: Shred What! - Sponsored and presented by Shred Nations

  • 4:20pm - 4:45pm: VR for 2020 - Sponsored and presented by Anytime Mailbox

6:00PM - 9:30PM           Heavy Hors d'oeuvres Dinner, Bar, & Vendor Showcase

Make a hearty meal on a large spread of delicious hor d’ouvres, then join your peers in our vendor showcase! Meet representatives from our long list of participating vendors, find out their show specials, pick their brains on their products and services, and grow your business through what they have to offer. These vendors have been selected and vetted and are trusted by our hosts and sponsors, and we know they’ll bring great benefit to you!

7:00AM - 8:00AM          Breakfast for all Hotel Guests in the Lobby on Their Own

Sponsored By:

8:00AM - 8:45AM          Group Presentation

9:00AM - 9:45PM          MBC Uniform Extravaganza

Strut your stuff at this fun, quirky runway-themed fashion show! Bring your favorite store uniforms, swag, and giveaway items to show your peers and become inspired by what their teams wear. Categories for entrants include uniform shirts, aprons, name badges, hats, and promotional products.

10:00AM - 11:15PM      Association of Mail & Business Centers Town Hall/Open Mic

Join the board of directors and staff of AMBC for a town hall to discuss anything and everything that’s important to you. As a non-profit, member-run industry association, the AMBC team loves any chance to have frank discussions with its members on concerns, best practices, ideas, and inspiration for how to all continue to grow together to collectively meet challenges and maximize opportunities.

Sponsored By:

11:30PM - 12:30AM

Lunch & Group Presentation

1:00PM - 3:30PM           Packing 1

Whether you’re new to the industry or a many-year veteran, this introduction to basic packing course will introduce you to the complete distribution environment. We’ll discuss and investigate environmental hazards, different levels of fragility, techniques to protect and package, and other issues that might arise in the small package shipping environment. We will also discuss a wide range of packaging materials, tools, and a step-by-step process on evaluating the item before we pack it.

Barry Pfeiffer

Director of Store Operations

Eagle Express Mail LLC

Shipping 1

This course will work to cover many aspects of basic domestic shipping. We will briefly talk about the carriers’ histories and how they developed over the years. We’ll talk about items to be aware of when you are shipping irregular packages and large packages, and what liability you and the carriers have on the packages shipped. Other topics reviewed will include restricted and prohibited items, signature terminology and what they all mean, maximum size and weight limits, and what to do when the inevitable claim happens.

Shawn Fitzpatrick

Supervisor, Customer

Service Representative

Eagle Express Mail LLC

Sponsored By:

Eliot Deters

President & CEO

Eagle Express Mail LLC

Mailbox Rental 1 & 2: Commercial Mail Receiving Agent (CMRA)

Knowledge of security, compliance, enforcement, and mail processing is a must to operate as a successful CMRA location. In this in-depth course, we will discuss topics including how to become a CMRA, aviation security, customer standards and contracts, owner/manager requirements, and the Postal Service requirements.

The latter part of this course will cover important aspects of how to set up, market, sell, and manage mail receiving services (mailbox rentals). We will also explore the future options for

digital mailbox rental and completely virtual options and services we can offer.

Progressive Vision Track Seminar - Unlimited Profits Are Only an Email Away

Don’t miss the opportunity to learn how to increase your bottom line by sending an email, with Freight & Digital Mailboxes.

  • 1:15pm - 1:40pm: Freight Made Easy (With Incredible Margins) - Sponsored and presented by Go Logistic

  • 1:45pm - 2:10pm: Be on the Right Side of History with Digital Mailboxes - Sponsored and presented by PostScan Mail