Bob Ramsey • Keynote Speaker

Bob Ramsey believes in people. He believes that people can change, and when skillfully motivated, they canachieve remarkable things. He teaches leaders—from corporate executives on down—how to get the very best from their team members. Over the past two decades, Bob Ramsey has presented these strategies to clients such as Adobe, Merck, Spectrum Brands, and Bristol-Myers Squibb. His book, The Leadership Push, provides a blueprint for leaders to translate these motivational strategies into action. He regularly hosts public workshops to explain these ideas, and spends time coaching business leaders through their workplace problems. In addition to his work in the business sector, Bob Ramsey is an avid gardener, an amateur sailor, and a full-time grandpa.For more info, check out

Eliot Deters • President & CEO of The Mail Box Store

Eliot started his working career at the age of 10 with a job at the car wash where he was paid $3 a day plus all the coins in the soda machine. His parents told him that if he wanted anything in life he had to work for it and so he did. He saved his money and made his first big purchase: a drum set from the local music store. This work ethic later helped him achieve the role of district and regional managers for McDonalds and Arby’s Corporation. 

Eliot graduated cum laude from Indiana State University with a Bachler of Science in Business Administration with emphasis in Management, Accounting and Finance. He also earned a Bachler of Science degree in Business Education along with a minor in Recreation, Sport and Facility Management.

His first job out of college was district executive with the Boy Scouts of America. Within four years, he was promoted to District Finance Director in 2007 before completing his tenure with the organization to start his own business.

The retail shipping world became his next venture when he opened his first pack and ship store in Collinsville, Illinois in the fall of 2007. He soon realized, after a few months, what works at one location could work at a second and a third. Within 15 months, he was overseeing operations at three locations in the St. Louis Metro area. The Mail Box Store brand continued growing locally as well as nationally. Over the past 13 years, he’s overseen the daily operations at his three local locations and successfully helped over 40 new owners open their own packing, shipping and printing centers around the country. 

Eliot’s passion for training and his desire to educate has allowed him to train hundreds of owners, managers and employees. Some of his memorable achievements include his Eagle Scout Award as a youth and the James E West Honor in 2004. He was honored to serve on the local Knights of Columbus Council and Assembly as well as the state council. He was be awarded the Paul Harris Fellow from his local Rotary Chapter. Eliot and his wife Kimberly have two daughters, Zoey (6) and Catherine (1), and enjoy taking adventures to Disney World and other travel destinations around the world.

Barry Pfeiffer • Director of Store Operations

Barry grew up in St. Louis, Missouri before attending Missouri State University in Springfield, MO. In December 2008, he graduated with a Bachelor of Science in Professional Writing. He started working at the Mail Box Store in March 2010 and currently serves as a manager and the director of store operations.

Barry wanted to work at The Mail Box Store because you learn how to perform a lot of different tasks that require different skills. This job challenges him to grow in his knowledge of shipping, designing, time management, and many more areas. He realized early on this is a company that is growing and doing great things and he wanted to be a part of that.

Barry also loves helping others. That’s part of The Mail Box Store’s vision that they promote nationwide. They do this by helping other owners build their store from scratch and then providing them constant support after they’re operational. Giving someone constant support as they venture into uncharted territory sets The Mail Box Store apart from other companies. New owners always express their appreciation of how helpful they are throughout the process. Then there are the customers who they help daily. The feeling of joy Barry gets after helping a stressed-out new owner or a confused customer is indescribable. The Mail Box Store is here to help people, which is why their motto is “Service Above Stamps.”

Barry’s favorite thing about this job is the staff. They work great together as a team and are all driven by the desire to see this company grow. He respects each of them as co-workers, but he thinks of them as friends. The fact that they can all go out together and do things not related to work is a blessing. There may only be a few of them, but that helps build their relationships.

Barry’s hope is the company will continue to grow and serve as a model for other businesses to follow. He looks forward to the new journeys he’ll take—both as a company and with customers—and the wonderful things he will learn about himself and life in general along the way.

Barry currently lives in Bethalto, IL with his wife, Megan, and their two daughters, Kylie and Madison. He is a big hockey fan and also enjoys aviation. He also loves serving as the chairman of the youth committee at Zion Lutheran Church in Bethalto.

Marty Johnson • Director of Communication & Advisor to the Board

Uncle Marty is proof that a positive attitude makes a big difference. As an entrepreneur, writer, and business coach, he loves to share what he’s learned in business … and in life.

Marty enjoys working alongside his team at Uncle Marty’s Shipping Office, a hip, community-focused business center adjacent to Cornell University in beautiful Ithaca, New York. There, as Co-Founder of the Collegetown Small Business Alliance, Marty works closely with his neighbors to find solutions to local challenges and ensure their one-of-a-kind neighborhood remains exceptional.

In addition to being a small business owner, Marty volunteers as Director of Communication and Advisor to the Board for the non-profit Association of Mail & Business Centers (AMBC), having previously served five years on its board of directors, finishing his term in 2018 as Board Chair. He’s been honored to be a panelist and speaker at summits and industry events across the country for more than a decade, and both he and his business have been featured multiple times in industry publications like FedEx ShipSource®. He was one of the first recipients of the Master of Retail Shipping Management degree, and his business was one of the first in the country to become an AMBC Certified Gold Store.

After years as a contributing writer for MBC Today, the mail and business center industry’s leading publication, he’s now the magazine’s editor; his business advice column, Ask Uncle Marty™, is a favorite among readers.

Bearing his Uncle title with honor, it’s Marty’s privilege to serve as a voice, leader, and mentor in his communities and the unique, ever-changing retail shipping industry.

Learn more at

Fahim Mojawalla • AMBC Board Chair & Director of Social Media

The phrase, “How may I serve you today?” booms and beams from exuberant, outspoken Fahim day in and day out. He lives to inspire, motivate, uplift, and rejuvenate; to make the mundane extraordinary by providing a remarkable experience at the “Spa of Shipping,” known as the Island Ship Center in Grand Island, New York, which he co-owns and operates with his wife, Seema, and their five children.

Fahim’s heart of service and community mindset are punctuated by his unparalleled personality that lights up a room and engages every single individual to be their best self. Whether he’s teaching a #FahimFix social media seminar at a national AMBC event, speaking at a local school, or working with a client one-on-one, he consistently leaves his audience energized and inspired.

Fahim was born in Mumbai, India, and moved with his family to New York City when he was three years old. He went to school in Long Island and graduated from the State University of New York at Stony Brook in 2002 with an honors degree in Economics and a minor in Business Management. In 2005, he moved with his family of seven and mother to Grand Island where they’ve become pillars in its close-knit community.

As the effervescent co-owner of Island Ship Center, a successful, popular, experienced-based retail shipping outlet, business center, and unique gift store located ten minutes south of Niagara Falls, Fahim and Seema are very involved in AMBC. Fahim is honored to volunteer on the AMBC Board of Directors as Social Media Director. He is also the Vice President of the Grand Island Chamber of Commerce, helping connect other local businesses with social media trends.

Fahim loves being able to live and work on Grand Island, and loves that he’s able to spend a lot of time with his kids during after-school activities. He shares a lot of motivational quotes through his Facebook, Twitter, and Instagram pages and uses plenty of hashtags to keep track of online activity, specifically #KindnessIsContagious and #ExudeExcellence.

In 2015, Fahim was recognized for his involvement with the community by being awarded the Excellence in Education award. But we at AMBC feel that he should also have received the Excellence in Being Excellent award, because he indeed is an inspiration to us all.

Contact Fahim today at

Michele Zajac • Owner of The Boxes etc.

With a BS in Graphics and MBA/MMIS in Marketing, Michele Zajac, owner of The Boxes etc, Naperville, IL, had previously worked for over 30 years in the graphics industry before trading in her multi-color inkpad for basic box brown. In a roller-coaster economy, Michele sought out economical and cost-effective solutions for her business and especially for customers, encouraging people to “ship smart”. Her background and ability to influence marketing needs is a valuable resource for today’s independent shipping industry.